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2013

Established

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£400m+

Revenue Influenced

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840k+

Leads Generated

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4.9 Star

Google reviews

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565+

Successful Clients

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You know AI is important
But do you know where to start?

The question is no longer whether AI will change how businesses operate, it’s which businesses will benefit first and which will spend the next five years catching up.

Most AI consultancy is either too abstract to be useful or too focused on a single tool to make a real difference. What businesses actually need is someone who understands both the technology and the commercial reality, and can build and implement it properly.

That’s exactly what we do. Link Digital has been building and deploying AI systems across marketing, sales and operations for years. Growth OS, Sales Igniter and Harley are all products of that experience, as is the work we’ve done automating processes, analysing data and deploying bespoke AI solutions for clients across multiple sectors.

Real AI. Real Results.

Examples of AI Solutions We’ve Delivered

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Automated Call Centre Analytics

AI that records, transcribes and analyses every call in real time, automatically logging bookings, revenue and performance metrics. Sales managers see live results on a dashboard. The team saves hours of manual logging every day.

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AI-Powered Order & Returns Handling

Connected directly to a client’s Shopify store, our AI handles order status queries, delivery updates and return requests automatically, without a human agent. Customer service capacity increased significantly without adding headcount.

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Contract Intelligence System

For a client managing hundreds of contracts, we built an AI system that extracts key clauses, dates and financial triggers, automatically notifying the right person when a payment uplift, renewal or action is due. A process that previously required manual review now happens in real time.

Website Chat Bots & AI

AI Sales & Appointments

Sales Igniter handle thousands of interactions every month across dozens of clients, instant lead response, multi-channel nurture, inbound call handling and outbound follow-up, all automatically.

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Growth OS Marketing Intelligence

Our proprietary AI platform analyses millions of data points across analytics, CRM, competitor activity, call transcripts and search data — continuously surfacing the insights that inform every marketing decision we make.

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AI Content Production

AI content systems trained on your brand voice, audience and sector, producing lead magnets, resources, tools, videos, social posts and articles at a scale and speed that wasn’t previously possible. More content, faster, and lower cost without compromising quality.

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AI Lead Scoring & Pipeline Intelligence

For a client receiving high volumes of enquiries, we built an AI scoring system that analyses prospect behaviour, engagement signals and firmographic data, automatically prioritising the pipeline by likelihood to convert. The sales team focuses on the best opportunities first.

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AI Phone Agents

Harley answers unlimited inbound calls simultaneously, no hold music, no missed calls, no lost bookings. For outbound, it calls new enquiries back within seconds, sounds human, answers questions and books appointments automatically, around the clock.

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Got a Business Challenge?

Whether it’s a manual process consuming your team’s time, a data source nobody’s fully using, or a bottleneck slowing your growth, chances are there’s an AI solution that can fix it. Tell us your biggest challenge and we’ll tell you what’s possible. Book a Free AI Consultation

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Results Focussed

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Proper Communication

UK CRO Team

Experienced UK Team

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Dedicated Project Manager

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Practical Implementation

Don’t just take our word for it

See what others have to say

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Excellent
Link Digital4.9
Based on 39 reviews
We recently worked with Link Digital to build our new website. We went with them on a recommendation, and we’re so glad we did. It was great working with Melissa and her team they were friendly and easy to talk to. The end result is user-friendly site that works well for our clients and looks professional too. We felt the pricing was fair and good value for what we received.
I cannot recommend the team at Link Digital enough! I hired them to design and build a bespoke website for my new business, The Screenwriters' Slate UK, which is an online platform that connects UK screenwriters with film & TV industry professionals worldwide. Programming the website was not an easy task, as it needed to have a built-in database (where industry professionals can search for screenwriters to work with), profile pages, a jobs board, a private messaging function, articles and advice pages, and a screenplay competition page with payment features - but the team went all out to meet my brief and I'm so pleased with the result! They also responded to my (many) email requests brilliantly and made sure that I was pleased with every page and function of the website. Extra thanks go to Kevin for building the website, and Melissa for managing the project from start to finish. The whole team are highly talented, friendly, and approachable, and they provide high-quality work at a competitive price. I highly recommend Link Digital for all of your website and digital needs 🙂
We use LinkDigital for all our marketing requirements, switching from a private individual. We can see improved results from Google and Facebook/Instagram. Happy with service and attentiveness
Link digital SMASHED IT!!! Absolute golden people the whole team sorted everything I explained a vision and link digital made it reality 🙌 couldn't recommend them enough definitely look forward to working together in the future 🙌👌
Very responsive and supportive. A special shout-out in particular to Elliot for his excellent service provided for ECIS. Elliot not only resolved issues, but also explained his steps and made it easy to understand how I could then implement similar changes.
We recently commissioned LinkDigital to renew our website and we honestly could not be happier with the end result! In this day and age, lots of marketing and website development companies look the same, and are full of promises so it always feels like a bit of a gamble when you go into contract with one of them, but from the get go we knew from the amount of time and effort the team put into our enquiry that this was a very professional and hard working team. Jack initially handled our enquiry, asked lots of questions of what we wanted and seemed genuinely interested in our business and goals, and he even applied a promotional discount to our website price (which he allowed us to finance over 3 separate payments) before handing us over to the team responsible for building and developing the site, which is where Melissa came in; Melissa was absolutely fantastic and showed the patience of a saint as we added to the site, tweaked things and changed everything from colours right down to text. The site just got better and better as Melissa continued to add various details from photos to links and technical data. We are just absolutely thrilled with the finished article and it is clear to see the amount of time and effort which has went into the site. I would simply finish by saying: if you want a cheap and cheerful website which will be thrown together in a few days, you probably don’t want to use LinkDigital as they take care and time to fully assemble a proper website, which requires input from you the client and lots of information sharing, but once the effort has been put in, you will not be disappointed. Don’t have any doubts, if you employ the services of LinkDigital, you will get a quality product if you decide to go with them, they really care about the quality of what they build as it is essentially their advert for what they create, and their prices are fair when you consider the quality of the product. We would give them 6 stars if we could 😊
I work with Mark for many years. Mark and his team created for me 2 websites and manging the digital marketing campaigns. Mark you are amazing, its such a pleasure to work with you, you and your team are one of the only ones that I know that can deliver any task.
We recently had the pleasure of using Link Digital to enhance the functionality of our website and we couldn’t be happier with the results. Not only did they address our immediate needs, but they also provided valuable recommendations to further improve usability and efficiency. Thanks to Link Digital, our website is now more user-friendly and reliable. We highly recommend their expertise and exceptional service.
Melissa and the rest of Linkdigital did a fantastic job redesigning our website content and look. We are delighted with the services they provide.
Link Digital are a great team to work with, can't recommend them enough. Communication was great throughout the project and they produced exactly what we needed taking on our input but also advising with their expertise. Look forward to working with you more. Thanks again.
They produced exactly what I wanted both quickly and cost effectively
I wanted to drop you a message to say we are really pleased with the website, Melissa has been very patient with us and we look forward working with you further.
Love the new Social Media Content Planner
Phenomenal communication and service! So pleased, big shout out to Melissa who was amazing throughout.
Link Digital is a really great company to work with, Mark certainly knows his stuff. I highly recommend all of the team. Many thanks.
Link Digital are superb in all aspects. Our previous web developer favourite words were "chargeable" even for things that were not right from the get go... as soon as the site went live there was no support and bills kept raining down... so we looked to change more out of frustration rather than necessity... But so glad we did! Working with Link Digital was easy going and together we got a more functional site, better loading speeds and all round better results from our site than ever before. Link Digital handled the new website design plus on going do our SEO and Adwords management and I will give them 10/10 in every area. The most important factor though is we have seen a substantial increase to business since working with LinkDigital. Highly recommended.
Great service, have driven up google search rankings and are a pleasure to work with.
Worked with Mark across several sites now. The whole LinkDigital team is brilliant and easy to work with. The websites we have them manage have all seen increases in sales/leads and our adword spend, returns so much more now. Since employing LinkDigital for our SEO management as well, organic placement is up, with us seeing 1st page hits across many of our keywords in competitive markets. Google analytics all aspects have been increasing and most importantly all this has resulted in increased turnover and profits. Worth every penny of investment and more.
Really great company to work with, highly recommended.
Link Digital have been a fantastic support, always on-hand with advice and solutions.
A great company to work with, Mark is a true gem, within a few weeks i have noticed an uplift in business, all my website and marketing requirments have been fully met. Thanks Guys
I have just started an online based business and was recommended Link Digital through a friend of mine. Mark and the team have provided a fantastic service and product. I have felt comfortable during the entire process of the website build and know that any questions or ideas I have will be listened too and acknowledged. Mark has also provided brilliant knowledge and ideas that have helped to solidify the foundations and ultimate goal the business and its services set out to achieve. I highly recommend people consider using Link Digital for any website development needs.
Impressive turn around with the website migration, thank you. League above the customer service of the hosting supplier I migrated from.
Pete has done an outstanding job at building my website. It is exactly what i wanted it to be. Thank you very much.
Link Digital is the type of website design company most business owners can only dream about. Under Peter's exceptional leadership, we now have a website that not only brings our vision to life but is slick and cool and intuitive to navigate. Link Digital has become our go-to web design company and I have no hesitation in highly recommending the LD team. An accolade I rarely give.

Landing page & CRO

Frequently asked questions

Do you only implement AI within marketing?

No. While marketing is our primary specialism, we have direct experience of building and deploying AI solutions across sales operations, customer service, data analysis, contract management and call centre functions. If there's a process in your business that involves data, communication or repetitive decision-making, it's worth exploring whether AI can improve it.

What AI systems have you already built?

Growth OS — our proprietary marketing intelligence platform. Sales Igniter — our AI-powered CRM and sales automation system. Harley — our AI phone platform for inbound and outbound calls. Plus bespoke implementations including automated call centre analytics, AI-powered order and returns handling, and contract intelligence systems for specific clients.

Can you integrate AI with our existing systems?

Yes. We have experience integrating AI solutions with Shopify, major CRM platforms, call centre systems, contract management tools and a wide range of third-party applications. We'll always assess what's possible with your existing infrastructure before recommending anything new.

How long does an AI strategy and implementation take?

An initial audit and strategy typically takes one to two weeks. Implementation timelines vary significantly depending on the complexity of what's being built — simple automations can be live within days, more complex bespoke systems take longer. We'll give you a clear timeline at the outset.

Is this separate from your marketing services?

It can be either. Some clients engage us purely for AI strategy and implementation. Others come to us for marketing and benefit from the AI consultancy as part of a broader growth relationship. We're flexible about how we work and always recommend the approach that makes the most sense for your specific situation.

Can AI read and understand our documents and contracts?

Yes. One of the most underused applications of AI in business is document intelligence — the ability to extract, analyse and act on information locked inside contracts, reports, proposals, emails and other unstructured documents. We've built systems that process hundreds of contracts simultaneously, extract key terms, dates and financial triggers, and notify the right person at the right time automatically. If your business runs on documents, there are almost certainly significant opportunities here.

Can AI improve our customer service without replacing our team?

Absolutely — and this is often where the strongest ROI is found. AI handles the high-volume, repetitive interactions that consume your team's time — order status queries, appointment confirmations, returns requests, FAQs — freeing your people to focus on the complex, high-value conversations where human judgement genuinely matters. The result is faster response times, higher customer satisfaction and a team that's working on things that actually need them.

How do you use AI to analyse sales calls and improve conversion rates?

We transcribe and analyse call recordings at scale — identifying the objections that appear most frequently before a lost sale, the questions that signal high buying intent, the language patterns of your best salespeople versus those who struggle to convert, and the moments in a conversation where deals are won or lost. That intelligence feeds directly into sales training, script optimisation and marketing messaging — turning your call data into a continuous improvement engine rather than a record nobody reviews.

Can AI monitor our competitors automatically?

Yes. Rather than manually checking competitor websites, ad libraries and search rankings periodically, Growth OS monitors your competitive landscape continuously — tracking ranking movements, content changes, new pages, backlink acquisition, pricing signals and ad activity in real time. When a competitor makes a significant move, you know about it immediately rather than discovering it weeks later when it's already affecting your performance.

What could AI do for a business that doesn't think it needs it yet?

This is the most important question — and the honest answer is that most businesses underestimate the opportunity significantly. The businesses that will gain the most from AI aren't necessarily the most tech-forward ones. They're the ones with the most manual processes, the most untapped data and the most to gain from faster, better-informed decisions. If your team is doing anything repetitive, if you have data you're not fully using, or if speed of response is a factor in winning business — there is almost certainly a meaningful AI opportunity waiting to be found.